American Graphics & Signs, Inc.
Privacy Policy
Introduction
Purpose
At AGS (https://americangraph.com/), we value your privacy. To put that into practice, we take reasonable steps toward protecting your privacy and managing your information.
This Privacy Policy describes the information we collect, where it comes from, how it’s used, and how it is stored.
This Privacy Policy also includes information to help you understand how the choices you have can change the collection and usage of certain information and how you can contact us with questions or concerns.
By using this Website, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy, in all cases subject to applicable law.
Scope
This Privacy Policy at https://americangraph.com/privacy-policy applies only to our website at https://americangraph.com/ (the “Website”) and to visitors and users of our Website. It does not apply to any information we collect through channels, online or offline, other than this Website, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you.
For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them because other websites may not treat information collected online in the same manner as we do. Those privacy policies may include information about how to view, edit, download, or remove information or how to opt-out of certain practices. We are not responsible for the privacy practices, advertising, products, or content of those websites.
Updates and Changes
If we decide to change our Privacy Policy, we will post those changes on this page at https://americangraph.com/privacy-policy.
If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements and updates.
Problems/Questions
If you have questions or concerns about our Privacy Policy, you may contact us at info@americangraph.com or https://americangraph.com/privacy-policy.
What Information We Collect
This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us through the address or phone numbers provided on our Website, or through our online chat function.
Information you provide to us
We collect some information that you provide directly to us through this Website.
We collect contact information you provide, including:
- Name
- Address
- Phone Numbers
- Email Address
- Employer or Company Name
- Job Title
- Other contact information
We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.
We do not seek to or intentionally collect any financial information that you provide directly to us.
We collect other information you provide, including:
- Contact information for third parties
- Information about the User's organization or contacts
- Content of feedback, support, reviews
- Phone, chats, or emails
- Posts by Users
- Other information
We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.
We do not seek to or intentionally collect other identifying information that you provide directly to us.
We collect information about your usage of the Website that you provide, including:
- Contact preferences
- Location
- Other usage information
We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.
We do not seek to or intentionally collect sensitive information that you provide directly to us.
Information we collect about you
Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (such as time to connect to the Website or time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer.
In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We collect this information to perform any contract you may have with us, and in service of our legitimate business interests.
We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website by collecting, aggregating, and using information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Website, the search queries you use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us or third parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services, to improve our products and services. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.
We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud, or purchase email lists from third parties for advertising and marketing purposes. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.
If you access the Website using a device, we may collect the following device data:
- Device Type
- Operating System
- Unique device identifiers
- Device settings
- Geo-location data
- IP addresses
- Browser type
- Browser ID
- Clickstream data
- User workflow progress
- Other (text field)
We collect this information to perform any contract you may have with us and in service of our legitimate business interests.
Cookies
The Website uses a common browser feature known as a cookie, which assigns a unique identification to your computer browser and session. Cookies are typically stored on your computer’s hard drive and are used to help maintain an expected user experience by tracking clicks as you go through the pages within our Website and informing the Website that each of your clicks comes from you individually when needed. We may also use cookies to tell us whether you have previously visited the Website. We may also use cookies that can be set by third parties with whom we have entered into agreements that may enable us to obtain analytic information about the use of our Website.
These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as other information we have about you.
We collect this information with your consent in many cases, to perform any contract you may have with us, and in service of our legitimate business interests.
We may use any of these kinds of cookies:
- Essential cookies - used for logins and account management
- Performance cookies - used for analytics, including visitor tracking
- Functionality cookies - used for preferences (time zone and language) and enhanced content
- Targeting/advertising cookies - used by content partners or banner networks
You can choose to disable cookies through your individual browser options. There are browser settings that will set it not to accept cookies or to notify you if a cookie is sent so you can decide to accept it. There are other browser settings to remove cookies previously set. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Features on the Website may not work correctly if you disable all cookies.
Web Beacons
You use web beacons, pixel tags, or clear GIFs to help track and understand user behavior.
We also may use different kinds of web beacons (sometimes called pixel tags or clear GIFs) or similar technologies on our Website or in our emails to you. These small files, usually invisible to you, are loaded when you interact with a web page or open an email. We use these files to analyze user behavior and the performance of our web pages and email communications. Some of these web beacons are set up for us by third parties who collect and analyze this information on our behalf. Each of these companies has its own privacy policy governing their use of visitor data.
We collect this information in service of our legitimate business interests.
Surveys and promotions
When we conduct surveys or other promotions, we often request information from users. Users can decide whether or not to participate in any of these activities and to disclose or not disclose any requested information accordingly.
We may ask for information to help us understand you as a user, such as contact information, and all of our users, such as demographic information. We use this information to provide better services and options to you and to all our users.
We also use the information you provide to run our surveys and promotions. The information we collect may be used in additional ways, such as being shared with the sponsors or administrators of the survey or promotion.
We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.
Widgets
A widget is a small application that is embedded in a webpage. Widgets are usually dynamic, not static: they can provide information updates to a webpage, or users can interact with them. Appointment calendars and chat tools are common examples of widgets. Most widgets come from third party companies that provide those services to us. The widgets may share data with their provider as well as with us.
We collect this information with your consent and in service of our legitimate business interests.
Google ads, analytics, and other services
Google provides several different technologies to our Website in the course of serving our users. These services may include the use of cookies, which we've described elsewhere in this Privacy Policy. You may want to review the Google privacy and terms page on Advertising (https://policies.google.com/technologies/ads) to determine what options you may have to control collection and usage of your information.
Similarly, Google Analytics uses cookies and device identifiers in the course of providing its analytics. This, and other analytics software, tracks website usage (pages, forms, and files) and traffic (referring page, pages visited, and exit page) to help us understand how users use the Website. You may want to review the details on how Google Analytics collects and processes data at "How Google uses data when you use our partners' sites or apps" (https://www.google.com/policies/privacy/partners/).
We collect this information to perform any contract you may have with us and in service of our legitimate business interests.
We use analytics software to track website usage (pages, forms, and files) and traffic (referring page, pages visited, and exit page) to help us understand how users use the Website.
We use the following analytics tools:
- grainql.com
Each of these companies has its own privacy policy governing their use of data.
We collect this information to perform any contract you may have with us and in service of our legitimate business interests.
We use the following third-party advertising services:
- Facebook Pixel
- Hubspot
- Pardot
- Marketo
- TikTok Pixel
- Snapchat Pixel
- Taboola Pixel
- Twitter Pixel
- LinkedIn Pixel
- Outbrain Pixel
- Google Pixel
Each of these companies has its own privacy policy governing their use of data.
We collect this information in service of our legitimate business interests.
Some of the advertisers on our site may use cookies and web beacons, as described above. We use the following display advertising companies:
- Google AdSense
- Bing Ads
- AdColony
- AppLovin
- Facebook Ads
Each of these companies has its own privacy policy governing their use of data.
We collect this information in service of our legitimate business interests.
We use the following email service providers:
Each of these companies has its own privacy policy governing their use of data.
We collect this information in service of our legitimate business interests.
We use the following technologies:
- Geo-location of IP addresses
- Google Maps API
Each of these companies has its own privacy policy governing their use of data.
We collect this information in service of our legitimate business interests.
We use the following payment services companies:
- Paypal
- Square
- Stripe
- EVO Merchants
Each of these companies has its own privacy policy governing their use of data.
We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.
We use Stripe to process payments made via this website. We share information with Stripe as needed to process those payments.
Stripe's services are governed by Stripe's services agreement (https://stripe.com/legal/ssa), its privacy policy (https://stripe.com/privacy), and its cookie policy (https://stripe.com/legal/cookies-policy).
We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.
How We Use Personal Information
We collect personal information so that we can:
- Operate and improve our Website
- Operate our business
- Improve our goods and services
- Communicate with you
- Ensure compliance with law
Operate and Improve our Website
Here are some examples of what we mean by operate and improve our Website:
- Keep the Website running
- Personalize your website experience
- Provide support and respond to questions from users and Website visitors
- Maintain security of information and data
- Address network functioning, engineering, and troubleshooting issues
- Prevent fraud
- Process payments
- Grant access to the Website
- Register user accounts
- Attribute content to the right person
Improve our Website
- Improve, personalize, and expand our website
- Personalize experiences
- Understand and analyze how you use our website
- Learn about users’ needs
- Track traffic patterns and Website usage
- Customize our recommendations and promotions to you
Operate our Business
Here are some examples of what we mean by operate our business:
- Keep AGS running
- Provide our offerings
- Comply with legal requirements
- Fulfill orders and deliveries
- Recruit team members
- Administer our business and keep proper records
- Engage in a sale of all or part of our business
Improve our goods and services
Here are some examples of what we mean by improve our goods and services:
- Develop new products, services, or features
- Measure, support, and improve our offerings
- Analyze trends and conduct research about improving our products and services
Communicate with you
Here are some examples of what we mean by communicate with you, directly or through one of our partners:
- Provide customer service
- Email you, mail you, or contact you in other ways you approve, such as phone or text
- Provide updates and other information relating to the Website
- Send you marketing messages
- Send surveys
- Launch and operate promotions
- Suggest products or services of interest
- Contact you for research or informational purposes
- Enable online registration and provide customer service with respect to registration
- Email newsletters
Ensure compliance with the law
- Prevent fraud
- Investigate atypical usage
- Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process
- Comply with law
- Prevent fraud and reduce credit risks
- Cooperate with police and other governmental authorities when subject to judicial or administrative process (such as a subpoena) or as provided by law
- Respond to civil or criminal investigations, claims, or lawsuits
- Respond as we believe is necessary or appropriate to prevent physical harm or financial loss
- Protect the rights, property or safety of visitors to the Website or the public
- Resolve disputes
How We Share Personal Information
We do not share your personal information outside the Company except as required by law or as disclosed elsewhere in this Privacy Policy.
Location of Personal Information
We must, of course, store and process your data somewhere.
We store or process your data only in the United States.
How We Secure Information
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information.
While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for business purposes can ever be completely secure. No security measures are perfect or impenetrable. We cannot guarantee:
- that your information will only be viewed by approved people
- that information you share will remain private
- that information you share will not become publicly available
You can reduce the chances of these things happening by using a strong password, by not re-using passwords, and by protecting your devices against viruses and other malware.
Business Transactions
If we sell our assets or merge with another company, or if our company goes out of business, user information used by the business will be one of our assets that might be transferred to our successor. You consent to that successor's use of your information, subject to the terms of this Privacy Policy.
Access and Choice
You have choices about the information we collect.
If you do not want to agree to the ways we've said that we might use your personal information, your first and best step is to not submit any of that personal information to us.
If you do not want to receive emails that we send, including those with information or promotions, you can unsubscribe to those emails by clicking the unsubscribe link, responding with "unsubscribe," or contacting the "help" email address below.
If you do not want to receive other marketing materials from us or if you do not want us to share your personal information with other entities as described in this Privacy Policy, please send us your name, address, and email address, together with a statement that you want to opt-out from information sharing or receiving materials (or both).
Please send your information and request to:
info@americangraph.com
or
Please use this page to communicate your request:
https://americangraph.com/privacy-policy
or
send your information and request to:
365 Country Club Drive, Bensenville, IL 60106
Children’s Personal Information
This Website is not intended to be used by children under the age of 13. Children under the age of 13 may not use or submit any information to the Website, and their guardians should not permit them to do so. The Company does not seek to or intentionally collect any personal information from children under 13. If such a child or their guardian alerts us, we will take reasonable steps to delete any such information as quickly as is practical.
JURISDICTION-SPECIFIC PROVISIONS
The provisions in the following sections reflect requirements of various legal jurisdictions that may apply to some users but not others. Because our users may access the Website from anywhere, we expend meaningful effort to comply with all of those laws to which we are subejct. If you are not the intended subject of a particular section, then those terms will not apply to you or your usage of the Website.
US State Privacy Rights
If you are a resident of one of the US states below and the processing of personal information about you by the Website is subject to privacy laws that are specific to your state, you have certain rights with respect to that information, in all cases subject to state law. Some state privacy laws are relatively new, and so the correct interpretation of these laws is not yet settled in some cases. In those cases, we will make a good-faith effort to comply with the law.
COLORADO
This section applies only if you are a Colorado resident and we (1) (A) do business in Colorado or (B) produce products or services that are targeted to Colorado residents and (2) (A) during a calendar year, control or process personal data of at least 100,000 Colorado residents or (B) control or process personal data of at least 25,000 Colorado residents and derive revenue or receive a financial benefit from the sale of personal data.
You have the following rights:
1. A right of knowledge - you may ask that we confirm whether or not we are processing your personal data.
2. A right of access - you may ask to access your personal data we are processing; you may ask to receive a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
3. A right of correction - you may correct inaccuracies in your personal data, taking into account the nature of that data and the purposes of processing that data.
4. A right of deletion - you may ask that we delete personal data provided by or obtained about you.
5. A right of opt-out - you may opt out of the processing of the personal data for purposes of (1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. You also have the right to opt out by using a universal opt-out mechanism that meets technical standards that will be established by the state attorney general.
6. A right to appeal - you have the right to appeal a company decision not to fulfill any of these requests.
We have the following related obligations, subject to applicable law:
1. Timely response to your requests.
· We have to respond to your requests without undue delay, but in all cases within 45 days of receipt.
· We may extend the response period once by 45 additional days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of any extension within the initial 45-day response period, together with the reason for the extension.
· If we decline to take action on your request, we have to inform you without undue delay, but in all cases and at the latest within 45 days of receipt of the request, including the justification for declining to take action and instructions for how to appeal our decision.
· In general, we will provide information in response to your requests without charge, up to once annually per user.
2. Appeal mechanism.
· We have to establish a process for you to appeal our refusal to take action on a request within a reasonable period of time after your receipt of our decision not to take action.
· We have to make the appeal process conspicuously available and similar to the process for submitting requests to initiate action. You may appeal our decision by replying to our decision or by making a new request for an appeal of that decision.
· Within 45 days of receipt of an appeal, we have to inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
· We may extend the response period once by 60 additional days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of any extension within the initial 45-day response period, together with the reason for the extension.
· If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact the state attorney general to submit a complaint.
Under Colorado law, you have the option to opt-in to processing of your personal data for targeted advertising or the sale of personal data on the terms described in detail in this privacy policy. Even after you provide opt-in consent, you may withdraw your consent by using the opt-out procedures described in this privacy policy. This disclosure will also be included where you can opt-in as described in this paragraph.
We do not “sell” personal information as defined by Colorado law nor do we process your personal data for targeted advertising.
Please make any of your requests under Colorado law, as applicable, using one of these methods:
info@americangraph.com
https://americangraph.com/privacy-policy
365 Country Club Drive, Bensenville, IL 60106
CONNECTICUT
This section applies only if you are a Connecticut resident and we (1) (A) do business in Connecticut or (B) produce products or services that are targeted to Connecticut residents; and (2) during the prior calendar year, controlled or processed the personal data of (A) at least 100,000 Connecticut residents; or (B) (i) at least 25,000 or more Connecticut residents and (ii) we derived over 25% of our gross revenue from the sale of personal data.
You have the following rights:
1. A right of knowledge - you may ask that we confirm whether or not we are processing your personal data.
2. A right of access - you may ask to access your personal data we are processing; you may ask to receive a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
3. A right of correction - you may correct inaccuracies in your personal data, taking into account the nature of that data and the purposes of processing that data.
4. A right of deletion - you may ask that we delete personal data provided by or obtained about you.
5. A right of opt-out - you may opt out of the processing of the personal data for purposes of (1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
6. A right to appeal- you have the right to appeal a company decision not to fulfill any of these requests.
We have the following related obligations, subject to applicable law:
1. Timely response to your requests.
· We have to respond to your requests without undue delay, but in all cases within 45 days of receipt.
· We may extend the response period once by 45 additional days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of any extension within the initial 45-day response period, together with the reason for the extension.
· If we decline to take action on your request, we have to inform you without undue delay, but in all cases and at the latest within 45 days of receipt of the request, including the justification for declining to take action and instructions for how to appeal our decision.
· In general, we will provide information in response to your requests without charge, up to once annually per user.
2. Appeal mechanism.
· We have to establish a process for you to appeal our refusal to take action on a request within a reasonable period of time after your receipt of our decision not to take action.
· We have to make the appeal process conspicuously available and similar to the process for submitting requests to initiate action.
· Within 60 days of receipt of an appeal, we have to inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
· If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact the state attorney general to submit a complaint.
We do not “sell” personal information as defined by Connecticut law nor do we process your personal data for targeted advertising.
Please make any of your requests under Connecticut law, as applicable, using one of these methods:
info@americangraph.com
https://americangraph.com/privacy-policy
365 Country Club Drive, Bensenville, IL 60106 UTAH
This section applies only if you are a Utah resident and we (1) (A) do business in Utah or (B) produce products or services that are targeted to Utah residents; (2) earn at least $25 million in annual revenue; and (3) during the prior calendar year, controlled or processed the personal data of (A) at least 100,000 Utah residents; or (B) (i) at least 2 5,000 Utah residents and (ii) we derived over 25% of our gross revenue from the sale of personal data.
You have the following rights:
1. A right of knowledge - you may ask that we confirm whether or not we are processing your personal data.
2. A right of access - you may ask to access your personal data we are processing; you may ask to receive a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
3. A right of deletion - you may ask that we delete personal data provided by you.
4. A right of opt-out - you may opt out of the processing of the personal data for purposes of (1) targeted advertising or the sale of personal data.
We have the following related obligations, subject to applicable law:
1. Timely response to your requests.
We have to respond to your request without undue delay, but in all cases within 45 days of receipt.
We may extend the response period once by 45 additional days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of any extension within the initial 45-day response period, together with the reason for the extension.
If we decline to take action on your request, we have to inform you without undue delay, but in all cases and at the latest within 45 days of receipt of the request, including the justification for declining to take action and instructions for how to appeal our decision.
In general, we will provide information in response to your requests without charge, up to once annually per user.
We do not “sell” personal information as defined by Utah law nor do we process your personal data for targeted advertising.
We do not process sensitive personal information as defined by Utah law.
Please make any of your requests under Utah law, as applicable, using one of these methods:
info@americangraph.com
https://americangraph.com/privacy-policy
365 Country Club Drive, Bensenville, IL 60106
IOWA
This section applies only if you are an Iowa resident and we (1) (A) do business in Iowa or (B) produce products or services that are targeted to Iowa residents; and (2) during the prior calendar year, controlled or processed the personal data of (A) at least 100,000 Iowa residents; or (B) (i) at least 25,000 Iowa residents and (ii) we derived over 50% of our gross revenue from the sale of personal data.
You have the following rights:
1. A right of knowledge - you may ask that we confirm whether or not we are processing your personal data.
2. A right of access - you may ask to access your personal data we are processing; you may ask to receive a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
3. A right of opt-out - you may opt out of the sale of personal data.
We have the following related obligations, subject to applicable law:
1. Timely response to your requests.
We have to respond to your request without undue delay, but in any case within 90 days of receipt.
We may extend the response period once by 45 additional days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of any extension within the initial 90-day response period, together with the reason for the extension.
If we decline to take action on your request, we have to inform you without undue delay, but in any case within 90 days of receipt of the request, including the justification for declining to take action and instructions for how to appeal our decision.
In general, we will provide information in response to your requests without charge, up to twice annually per user.
2. Appeal mechanism
· We have to establish a process for you to appeal our refusal to take action on a request within a reasonable period of time after your receipt of our decision not to take action.
· We have to make the appeal process conspicuously available and similar to the process for submitting requests to initiate action.
· Within 60 days of receipt of an appeal, we have to inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
· If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact the state attorney general to submit a complaint.
We do not “sell” personal information as defined by Iowa law.
We do not process sensitive personal information as defined by Iowa law nor do we process your personal data for targeted advertising..
Please make any of your requests under Iowa law, as applicable, using one of these methods:
info@americangraph.com
https://americangraph.com/privacy-policy
365 Country Club Drive, Bensenville, IL 60106
VIRGINIA
This section applies only if you are a Virginia resident and we (1) (A) do business in Virginia or (B) produce products or services that are targeted to Virginia residents and (2) (A) during a calendar year, control or process personal data of at least 100,000 Virginia residents or (B) control or process personal data of at least 25,000 Virginia residents and derive over 50 percent of our gross revenue from the sale of personal data.
You have the following rights:
1. A right of knowledge - you may ask that we confirm whether or not we are processing your personal data.
2. A right of access - you may ask to access your personal data we are processing; you may ask to receive a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
3. A right of correction - you may correct inaccuracies in your personal data, taking into account the nature of that data and the purposes of processing that data.
4. A right of deletion - you may ask that we delete personal data provided by or obtained about you.
5. A right of opt-out - you may opt out of the processing of the personal data for purposes of (1) targeted advertising, (2) the sale of personal data, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
6. A right to appeal - you have the right to appeal a company decision not to fulfill your request.
We have the following related obligations, subject to applicable law:
1. Timely response
· We have to respond to your request without undue delay, but in all cases within 45 days of receipt.
· We may extend the response period once by 45 additional days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of any extension within the initial 45-day response period, together with the reason for the extension.
· If we decline to take action on your request, we have to inform you without undue delay, but in all cases and at the latest within 45 days of receipt of the request, including the justification for declining to take action and instructions for how to appeal our decision.
· In general, we will provide information in response to your requests without charge, up to twice annually per user.
2. Appeal mechanism
· We have to establish a process for you to appeal our refusal to take action on a request within a reasonable period of time after your receipt of our decision not to take action.
· We have to make the appeal process conspicuously available and similar to the process for submitting requests to initiate action.
· Within 60 days of receipt of an appeal, we have to inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
· If the appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact the state attorney general to submit a complaint.
Please make any of your requests under Virginia law, as applicable, using one of these methods: info@americangraph.com
365 Country Club Drive, Bensenville, IL 60106
California Privacy Rights
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information. In particular, you have a right to request that we provide you with the following information:
- The categories and specific pieces of personal information we have collected about you;
- The categories of sources from which we collect personal information;
- The purposes for collecting, using, or selling personal information;
- The categories of third parties with which we share personal information;
- For companies that disclose personal information for a business purpose, the categories of personal information disclosed about you for a business purpose; and
- For companies that “sell” personal information, the categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.
You have the right to request that we disclose to you the personal information we collect, use, or disclose, and information about our data practices.
Please send your request to:
info@americangraph.com
or
Please use this page to communicate your request:
https://americangraph.com/privacy-policy
or
365 Country Club Drive, Bensenville, IL 60106
or call
888-774-6270
Note that in this Privacy Policy we have provided the information described in (2)-(5) as well as the categories for item (1). We may have collected any of these types of information in the last 12 months.
Concerning item (6), we do not “sell” personal information as defined by the CCPA.
You also have a right to request that we delete personal information under certain circumstances, subject to exceptions under the law.
Please send your request to:
info@americangraph.com
or
Please use this page to communicate your request:
https://americangraph.com/privacy-policy
or
365 Country Club Drive, Bensenville, IL 60106
or call
888-774-6270
Finally, you have a right not to be discriminated against for exercising rights provided by the CCPA.
GDPR Privacy Rights
If you are a resident of one of the EU countries or other covered nations and the processing of personal information about you by the Website is subject to the GDPR, you have certain rights with respect to that information, in all cases subject to applicable law. Some questions of GDPR applicability to non-EU businesses are relatively new, and so the correct interpretation of these laws is not yet settled in some cases. In those cases, we will make a good-faith effort to comply with the law as applicable.
This section applies only if you are an EU resident and we (1) are established in the EU and a data controller or processor; (2) are processing personal data of data subjects who are in the EU, where the processing activities are related to: (a) the offering of goods or services, paid or free, to consumers in the EU; or (b) the monitoring of behavior that takes place within the EU. (GDPR or analogous rights and obligations also apply to persons in the EEA, UK, or Switzerland.)
You have the following rights:
1. A right of information - you may ask that we confirm whether or not we are processing your personal data.
2. A right of access - you may ask to access your personal data we are processing; you may ask to receive a copy of the personal data that you previously provided to us in a portable and machine-readable format.
3. A right of correction - you may correct incorrect, inaccurate, or incomplete personal data.
4. A right of deletion - you may ask that we delete personal data it’s no longer needed or if processing it is unlawful.
5. A right of opt-out - you may opt out of the processing of the personal data for marketing purposes or on certain other grounds relating to your particular situation.
6. A right of restriction - you may request the restriction of the processing of your personal data in specific cases.
7. A right to human oversight of automated processing or decision-making, including a right of participation and a right to appeal.
Please make any of your requests under EU law, as applicable, using one of these methods:
info@americangraph.com
https://americangraph.com/privacy-policy
365 Country Club Drive, Bensenville, IL 60106
We have the following related obligations, subject to applicable law:
1. Timely response to your requests.
We have to respond to your requests without undue delay and in any event within 1 month after receipt of the request. We may extend that period by two further months when necessary, taking into account the complexity and number of the requests. We have to inform you of any such extension within 1 month after receipt of your request, together with the reasons for the delay.
In general, we will provide information in response to your requests without charge, unless the requests are unfounded, excessive, or repetitive. In those cases, we may elect to refuse your request in the absence of payment of a reasonable fee.
2. We have the following obligations:
- To process data lawfully, fairly and in a transparent manner
- To process data in connection with limited purpose for which it was provided
- To minimize the data collected in relation to the purpose of its processing
- To keep data accurate and up to date
- To limit storage of data when no longer needed
- To keep data secure and protected against unauthorized or unlawful processing and against accidental loss, destruction or damage
3. If there’s a data breach, we have to notify users “as quickly as possible.” We have 72 hours to notify the appropriate supervisory authority. Note that if we are not established or operating in the EU, there is no applicable supervisory authority.
4. If we are required to appoint a data protection officer, we must also inform you of the identity and contact information for the data processing officer.
Data Protection Officer: Andrew Noteman
DPO contact information: andrewn@americangraph.com
365 Country Club Drive, Bensenville, IL 60106
Updated:
January 27, 2026
https://privacycenter.cytrio.com/americangraph-cbvtwl
PRIVACY POLICY
- Visit our website
at https://americangraph.com or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.-
names
-
phone numbers
-
email addresses
-
mailing addresses
-
job titles
-
contact preferences
-
contact or authentication data
-
billing addresses
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.- Log and Usage Data.
Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services
(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device Data.
We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data.
We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements .2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.- To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users.
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you.
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications.
We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback.
We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications.
We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
" WHAT ARE YOUR PRIVACY RIGHTS? " below.
- To deliver targeted advertising to you.
We may process your information to develop and display
personalized content and advertising tailored to your interests, location, and more.
- To protect our Services.
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends.
We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns.
We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual's vital interest.
We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.- Consent.
We may process your information if you have given us permission (i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent .
- Performance of a Contract.
We may process your personal information when we believe it is necessary to
fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Develop and display
personalized and relevant advertising content for our users
-
Analyze how our Services are used so we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- Legal Obligations.
We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests.
We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps Platform APIs.
We may share your information with certain Google Maps Platform APIs (e.g.
, Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ( "cache" ) your location . You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
- Business Partners.
We may share your information with our business partners to offer you certain products, services, or promotions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.Google Analytics
We may share your information with Google Analytics to track and6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident ofCategories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section| Category | Examples | Collected |
|---|---|---|
| A. Identifiers
|
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
|
|
| B. Personal information as defined in the California Customer Records statute
|
Name, contact information, education, employment, employment history, and financial information
|
|
| |
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
|
|
| |
Transaction information, purchase history, financial details, and payment information
|
|
| |
Fingerprints and voiceprints
|
|
| |
Browsing history, search history, online
|
|
| |
Device location
|
|
| |
Images and audio, video or call recordings created in connection with our business activities
|
|
| |
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
|
|
| |
Student records and directory information
|
|
| |
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
|
|
| |
|
|
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- Category A -
As long as the user has an account with us
- Category B -
As long as the user has an account with us
- Category
C - As long as the user has an account with us
- Category
D - As long as the user has an account with us
- Category
G - As long as the user has an account with us
- Category
I - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect inHow We Use and Share Personal Information
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:- Right to know
whether or not we are processing your personal data
- Right to access
your personal data
- Right to correct
inaccuracies in your personal data
- Right to request
the deletion of your personal data
- Right to obtain a copy
of the personal data you previously shared with us
- Right to non-discrimination
for exercising your rights
- Right to opt out
of the processing of your personal data if it is used for targeted advertising
(or sharing as defined under California’s privacy law) , the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ( "profiling" )
- Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in
California, Delaware, and Maryland )
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in
Minnesota and Oregon )
- Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
- Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in
Connecticut and Minnesota )
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)
How to Exercise Your Rights
To exercise these rights, you can contact usRequest Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us atCalifornia
California Civil Code Section 1798.83, also known as the 12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country you reside in. Australia
- offer you the products or services that you want
- respond to or help with your requests
